Electrical Emergencies
These include:
Electric shock
If someone comes into contact with a live electrical source around the home do not touch them. Switch the power off, either at the source or at the main power switch. If you touch the person while they are still in contact with the electrical current you will also get an electric shock, or be electrocuted.
The longer a person is in contact with the power source, the more likely the shock will be fatal. If it is not possible to turn the power off, use an insulated object such as a broom with a dry wooden handle to push the victim clear of the source of shock. Wear rubber soled shoes if possible. Never choose anything even slightly damp to help rescue the victim.
Phone for an ambulance immediately by dialling the Emergency Number 111.
Administer appropriate first aid such as CPR. If you have not had first aid training, the emergency operator may be able to give you directions until help arrives.
In all cases of electric shock, even if the victim feels fine, seek medical treatment and advice immediately. Visit your local doctor or after hours medical centre. Report all electrical accidents to the Energy Safety Service by calling FREEPHONE 0800 10 44 77.
Electrical fires
Never throw water on an electrical fire. If possible, disconnect the faulty appliance or turn off the power. Keep a multi-purpose fire extinguisher handy at all times. If necessary, phone the Fire Service on Emergency Number 111.
To be prepared, install smoke detectors in your home and have an evacuation plan that all members of the family know and have practised. Your local fire station can advise on the best routes out of your house in the event of a fire.
Report electrically caused fires to the Energy Safety Service by calling FREEPHONE 0800 10 44 77.
Dispose of faulty appliances or get electrical installations checked by a licensed electrician.
Downed electrical wires
Stay away from all electric wires that have fallen down, as they may be live. Get help immediately by calling Top Energy on FREEPHONE 0800 867 363. Top Energy will disconnect the downed wire from the power source, repair the damage and restore normal power supply as soon as possible.
© Top Energy Limited 2010