Phone Plus 2000 Ltd, Top Energy’s 24 x 7 Customer Contact Centre business operates from dual sites in Albany on Auckland’s North Shore and in Kaikohe.
The company provides a full range of outsourced Call Centre services (including inbound and outbound telesales, research, around-the-clock customer support and back office functions) for corporates, infrastructure organisations including telcos, local government and energy networks and for insurance and retailing companies.
Calls are intelligently routed between the Auckland and Kaikohe Contact Centre sites, depending on sales agent availability, on a Voice Over Internet Protocol network, allowing high call volumes to be handled at favourable toll rates. The PHONEplus dual-site model allows the company to secure new clients via the Auckland operation, while using its technology platform to flow work back into the Contact Centre in the Far North.
PHONEplus offers value-added business solutions to its clients. These solutions are supported by the commitment and professionalism of an experienced management team and staff.
To find out more about PHONEplus and the services offered, visit www.phoneplus.co.nz
© Top Energy Limited 2010